Contact Us
Have questions or need assistance? We're here to help! Reach out to our friendly customer service team using any of the methods below.
We're here to answer any questions about our waste management services, assist with setting up a new account, or assist with any questions regarding your current account.
Ways to Reach Us
📧
Email
info@americanwastesvc.com
Response time: same day
⌚
Hours
(469) 679-7573
Monday-Friday, 8am-5pm
📞
Phone (call or text)
(469) 679-7573
Monday-Friday, 8am-5pmPhones monitored on weekends
Send Us a Message
We are excited to have you as a new customer and are committed to delivering dependable and honest service. Below, you’ll find answers to some frequently asked questions:
-
Ensure all trash bags are tightly sealed or tied. Place bags and bins in a visible and easily accessible location for our crews. While all trash must be bagged, items like flattened boxes and pizza boxes are exceptions.
-
Make sure your trash is ready for collection by 6:00 AM on your scheduled pickup day. If your trash is not available when we arrive, it will be collected on your next scheduled service day. Unfortunately, we do not provide refunds for missed pickups due to trash not being available.
-
Properly bagging your trash helps keep your property clean and allows our team to work safely and efficiently. This practice helps prevent loose trash from littering neighborhoods or attracting animals.
-
To avoid tearing, please limit the weight of each bag to 25 lbs, especially when disposing of heavy items like papers, magazines, or grass clippings.
General Guidelines
-
We accept boxes as long as they are broken down flat and stacked neatly next to the bin.
-
For sanitary reasons, pet waste should be double-bagged and securely tied.
-
Place all broken glass in a sealed box labeled "BROKEN GLASS" to ensure the safety of our crews.
Disposal Specifics
-
Any trash that exceeds your weekly limit is considered bulk trash and may incur additional charges.
-
All bulk or special pickups must be quoted and scheduled by calling us at (972) 302-9981. Unscheduled items found at pickup will not be collected until our office is contacted for a quote and scheduling.
Bulk Items
Services at a Glance
Providing your neighborhood with honest, dependable trash service.
🏠
Residential Trash Pickup
Weekly pickup with text reminders.
✔️Weekly trash pick up
✔️Weekly text reminders
✔️No contracts
✔️Monthly, quarterly, or annual billing options
🗑️
Bulk & Junk Removal
Have large items or excess waste? We'll take care of removal without the hassle.
✔️Furniture removal
✔️Construction debris
✔️One-time service
💬
Live Customer Support
Weekly pickup with text reminders.
✔️Call or text for quick response
✔️Billing or schedule questions
✔️New service request